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How do I place an order?There are 2 ways to do this: - Order through the online site www.tohnails.com - Order through my Instagram page @ www.instagram.com/tohnails
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Can you replace a lost nail?Yes. Direct message to order your replacement nail.
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What if the nails I purchased don't fit?Due to the handmade nature of our product we are not held responsible if the wrong size is ordered. We have sizing sample packs available and a size guide to help you can find the perfect fit. If the size is off on a nail or two I suggest purchasing our Replacement nail option from our Extra's menu.
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Do you offer custom designsWe do! If you have a concept in mind or would like us to recreate something you saw on the gram, pinterest...anywhere just fill out our contact for so we can chat ideas. **Also, please note that not every idea or design fits our design style. So we may decline if its not something we can see doing. For recreations, we may ask if its okay to put a twist on the design to make it more our own.
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Can I make changes to a design?Yes, all sets are made to order and may be customized to your liking. If you prefer a different color, matte or glossy finish, shorter length or small design changes simply make a note in the special requests. For bigger changes that include adding on more or changing crystals please contact us first to approve changes or invoice your for a custom order.
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What comes with my nails?All nail orders come with a mini nail file, cuticle pusher, buffer, alcohol prep pad, nail glue and application and removal instructions.
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Do you ship internationally?We currently ship to the Caribbean, the UK, USA and Canada.
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How do I know the size I need?You can refer to our Sizing Guide or purchase our Sizing Sample Pack to ensure the perfect fit
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How long do the nails stay on?Wear time depends on how well you prep your natural nails before application, how rough you are on your hands and your choice of adhesive. With nails tabs you can wear them for a few days or even a few hours if you're wearing them for a special occasion. With nail glue, for about 1 to 3 weeks. We include detailed instructions with every order.
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I'm worried that my nails are going to pop off. Any tips on how I can avoid this?Make sure to follow our Nail Prep instructions included with your order. This step is key to long wear. In addition, you can apply a primer for better adhesion. This is the same product nail techs use before gel or acrylic application so the product can adhere to your nails. You can also try using both adhesive tabs and nail glue together. Follow nail prep instructions and apply the nail tabs. Then apply nail glue over the tabs or on the back of the nail. Press and hold the nails in place for a few seconds. This dual adhesive combo allows longer wear time.
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Are the nails reusable?Yes. The use of nail tabs will make the nails reusable. For those that prefer nail glue, I would suggest purchasing an inexpensive electric nail file. It'll gently buff away any built up glue on the back of the nails and give you many more wears.
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Are the nails strong?Yes, our nails are made with at least 5 coats of gel polish. Many of them also have a layer of hard gel which makes the nails hard yet flexible enough to fit comfortably on the nail.
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How many nails come in each set?All sets come with 10 nails in the size you select. Our “Express Mani” set comes with 20 nails.
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